Delivery & Fulfillment Policy

1. Digital Service Delivery

JobTailor is a digital service platform. All products delivered through JobTailor—including credits, generated documents, and AI-assisted content—are digital goods. There is no physical product shipment.

2. Credit Delivery Timeline

• Immediate delivery: Credits are delivered to your account instantly upon successful payment processing.
• Account access: You can begin using your credits immediately after purchase to generate documents.
• No delays: Under normal circumstances, there are no delays in credit delivery. If a payment is pending verification, we will notify you.

3. Service Access & Availability

Upon purchase, you receive access to the JobTailor platform and can generate documents using your credits. The service is available 24/7, though we may occasionally perform maintenance or updates that may temporarily affect availability.

• We aim for 99% uptime but do not guarantee uninterrupted service.
• We will provide advance notice for planned maintenance whenever possible.
• In case of unexpected downtime, we will work to restore service as quickly as possible.

4. Document Generation Timeline

When you generate a document using JobTailor:

• Typical processing time: Most documents are generated within 15-30 seconds.
• Priority processing: Users on paid plans may experience faster processing times during peak usage periods.
• Extended wait times: During periods of high demand, processing may take longer. We will provide a real-time status update.

5. Download & Export

Upon successful document generation, you can immediately download your documents in the following formats:

• Microsoft Word (.docx) format for editing
• PDF format for immediate sharing or printing
• Plain text format where applicable

Downloads are available immediately and can be repeated at any time from your account.

6. Service Failure or Issues

If a document fails to generate after you have deducted credits:

• You will be notified of the failure immediately.
• Credits used in a failed generation attempt will be credited back to your account automatically or upon request.
• If you believe credits were not properly refunded, please contact contact@jobtailor.org within 7 days with details.

7. Data Retention & Accessibility

Your generated documents and account data are retained for as long as your account is active. You can:

• Access, download, and re-generate documents at any time.
• Export your data through the account settings (see Data Export feature).
• Request deletion of your account and associated documents at any time (see Privacy Policy).

8. Limitation of Liability

To the maximum extent permitted by law, JobTailor is not liable for:

• Delays in document generation or credit delivery.
• Loss of access due to service downtime or technical issues (provided we make reasonable efforts to restore service).
• Inaccuracy, completeness, or suitability of AI-generated documents.
• Use of documents in any context beyond the Service itself.

See our Terms of Service for complete limitation of liability terms.

9. Contact for Delivery Issues

If you experience issues with credit delivery, document generation, or any other part of the service fulfillment, please contact us at contact@jobtailor.org with:

• Your account email address
• Description of the issue
• When the issue occurred (date and time)
• Screenshots or error messages (if applicable)

We aim to respond within 24 hours and resolve issues promptly.